Terms and Conditions

​

​Our Personalised Ultrasound Art is an original, hand-painted creation, carefully crafted to transform your baby’s ultrasound image into a timeless watercolour masterpiece. While we strive for the highest quality and aim to exceed your expectations, please note that the interpretation and perception of art can vary from person to person. Due to the customised nature of our artwork, returns or refunds may not be possible. We encourage our customers to review examples of our work and ensure our style aligns with your expectations before placing an order.

 

Terms and conditions are subject to change at the discretion of Kismet Hues.

​

Privacy Policy

​

At Kismet Hues, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when creating your personalised artwork.

​

Information We Collect

​

To create your personalised artwork, we may collect personal information including your name, your contact details such as your email address, contact phone number, shipping address, your baby's name, date of birth and other personal information, as well as your baby's original ultrasound image(s).

​

How we use your information

​

The information we collect is used solely for the purpose of creating and delivering your personalised artwork. We do not share, sell, or distribute your personal information to third parties without your explicit consent, except as required by law.

​

Consent for use of images and names

​

• Website and Social Media - With your consent, we may feature your baby’s ultrasound image or name on our website, social media channels, or promotional materials to showcase our work.

​​

• Non-Consent Option - If you prefer not to have your baby’s ultrasound image or name featured publicly, please inform us by indicating your non-consent at the time of placing your order or by contacting us directly at hello.kismethues@gmail.com.

​

Data Security

​

We are dedicated to safeguarding your personal information and ensuring it remains secure at all times. We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

​

Your Rights

​

You have the right to access the personal information we hold about you, request corrections to any inaccurate or incomplete information, withdraw consent for the use of your baby's ultrasound image or name at any time, and request the deletion of your personal information, subject to legal and contractual obligations. To exercise any of these rights, please contact us at hello.kismethues@gmail.com.

​​

Shipping Policy

​​

All artworks are carefully packaged using protective materials and shipped unframed to ensure safe transit. We partner with Australia Post for reliable delivery across Australia.

​

Shipping Options & Timelines

​

• Free Standard Shipping (3-5 business days): Available for orders over $100 Australia-wide, or $9.95 for orders under $100.​

​

• Express Shipping (1-2 business days): Flat rate of $14.95 with priority tracking.

​​

• International Shipping: At this time, we do not offer standard international shipping. However, we warmly welcome inquiries from global art lovers! If you’re located outside Australia and wish to purchase our artwork, please contact us at hello.kismethues@gmail.com. We’ll gladly explore shipping options to your location and provide a custom quote. Please note availability and shipping costs vary by destination, and delivery timelines may extend beyond domestic estimates. For general questions, visit our FAQs page.

 

​Please note the delivery timelines are estimated from the dispatch date and may vary based on location. Orders under $100 incur standard shipping fees in Australia.

​

Damaged Shipments

​

Your satisfaction is our priority. If your artwork arrives damaged, please notify us within 48 hours of delivery at hello.kismethues@gmail.com and include:

​

• Photos of the damaged artwork and packaging​

​​

• Your order number

​

We will promptly review your claim and offer a replacement or refund based on the assessment. Replacement timelines depend on artwork availability and will be communicated upon approval.

​

Lost in Transit

​

If tracking indicates a delay beyond the estimated window, contact us at hello.kismethues@gmail.com for assistance. We’ll collaborate with Australia Post to resolve the issue.

​

Change Policy

​

We understand that sometimes adjustments are needed, so we offer a flexible change policy to ensure our customers' satisfaction. Customers may request exchanges or modifications to their order(s) within 48 hours of purchase. Please email us at hello.kismethues@gmail.com with your Order Number and the details of your request. Please note additional costs may apply if you request to make an exchange or adjustment(s) to your order (e.g., upgrade artwork size).

​

• For Personalised Ultrasound Art - You may request changes to the product type, image, artwork size, or colour within 48 hours of placing your order. Unfortunately, we won’t be able to make any changes once the artist has started creating your artwork, which would occur after the 48-hour window.

​​

• For Personalised Nursery Posters - You can request changes or add special requirements (e.g., add additional information) by emailing us within 48 hours of placing your order. Make sure to include your Order Number and detailed instructions for the change(s) required. However, once the artwork has been sent to print, changes cannot be made.

​​​​

We highly recommend reviewing your order details carefully before finalising your purchase. If you have any questions or need assistance, feel free to contact us at hello.kismethues@gmail.com.

​

Returns Policy

​

Due to the customised nature of our artwork, returns are not accepted. We encourage you to review examples of our work and ensure our style aligns with your expectations before placing an order.

 

For Personalised Nursery Posters, we do not accept returns as they are custom-made to your specifications. However, in some circumstances, we may offer a refund or arrange for a replacement.

 

For non-personalised nursery artwork prints, you may request a full refund or return the item only if it arrives damaged.  You may also cancel and request a full refund within 48 hours of placing the order.

 

Please note that for all returns, customers are responsible for arranging and covering the cost of return shipping. We are committed to your satisfaction and will address any concerns promptly and professionally. If you have any questions or need assistance, please don’t hesitate to contact us at hello.kismethues@gmail.com.

​

Cancellation & Refund Policy

 

You can cancel your order and receive a full refund if the request is made within 48 hours of the purchase date. 

​

Due to the personalised nature of our products, refunds are not available for Personalised Ultrasound Artworks or Limited Edition Original Artworks after the 48-hour cancellation period has passed. For Customised Nursery Artworks, refunds are only applicable if there is an error in the displayed information (e.g., incorrect name, date of birth, etc.) caused by the artist.

​

If you’re dissatisfied with your artwork or if your order arrives damaged, please contact us at hello.kismethues@gmail.com, and we’ll resolve the issue as quickly as possible.

​

All eligible refunds will be processed within 5-10 business days and credited back to your original payment method. For more information, please contact us at hello.kismethues@gmail.com for any refund-related enquiries.

 

Discount & Promo Code

​

At Kismet Hues, we are delighted to offer our valued customers a 10% discount on their first order when using the promo code KISMET10. This exclusive discount is applicable only to first-time orders and cannot be combined with any other offers or promotions.

​

From time to time, we may also run special promotional campaigns or provide customised one-on-one discount offers. Please note that only one discount or promo code can be used per order, and they cannot be used in conjunction with other discounts, promotions, or offers.

​

If you encounter any issues while applying a discount or promo code, our team is here to help! Simply reach out to us at hello.kismethues@gmail.com, and we’ll gladly assist you.
​

​